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Resumen del trabajo:

Full time on-site position for an experienced leader to actively manage the entire order fulfillment cycle from receiving and processing to picking, packing, and final delivery to e-commerce, retail, international, and distribution customers. Lead fulfillment teams and personnel, manage inventory levels and product storage, and optimize systems, processes, and procedures to ensure customer orders are shipped quickly, accurately, and cost-effectively.  Oversees the entire order fulfillment cycle, from receiving and processing to picking, packing, and final delivery.

POSITION OVERVIEW:

We are seeking a dedicated fulfillment professional with 3-5 years of management expertise to manage and oversee full-spectrum fulfillment operations including shipment of finished goods to e-Commerce, LTL/FTL, retail, distribution, and international customers. 

DUTIES AND RESPONSIBILITIES:

• Omnichannel Operations: Direct daily picking, packing, and shipping workflows across B2C e-commerce, B2B wholesale, retail, and international shipping and fulfillment lines.
• Systems Administration: Serve as the warehouse lead for NetSuite ERP and RF-Smart WMS, optimizing system configurations and training staff on mobile scanning workflows.  Audit performance and adjust processes as required for continual improvement.
• Inventory & Material Control: Manage finished goods, packouts, and bulk inventory using RF-Smart to perform cycle counts, full warehouse counts and bin management (as required).  Maintain adequate stocks of packaging materials and consumables to support high tempo operations.
• Manufacturing Support: Coordinate with production teams to ensure timely receipt and accurate tracking of finished goods assemblies within NetSuite.  Coordinate with the manufacturing team to support surge operations with personnel as required.
• Team Leadership: Hire, train, schedule, and mentor warehouse personnel, creating a culture of safety, accountability, and continuous improvement.
• Performance Metrics: Track and report on operational KPIs, including order cycle time, picking accuracy, shipping timeliness/costs, and inventory variance.  Track and report on all relevant metrics to executive leadership and identify any disparities or issues that impede meeting established performance metrics.
• Vendor & Carrier Relations: Manage relationships with shipping carriers and 3PL partners to ensure strict adherence to retail compliance and shipping Service Level Agreements.

Compensation and Hours:

• $TBD
• 40+ hours per week on site
• Annual and Semi-Annual Performance-based Bonuses possible commensurate with financial goals.

 SUPERVISORY RESPONSIBILITIES:

• This job supervises four fulfillment teams of 3-5 employees per team.

QUALIFICATIONS:

• 3-5 years of experience required
• Forklift operator’s license
• Spanish speaker preferred
• Strong communication, analytical, motivational and presentation skills. Attention to detail.
• Disciplined, Results oriented with the ability to multi-task, flexibility to take on and finish wide variety of tasks to drive company excellence.
• NetSuite, WMS and CRM capabilities/skills

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand and walk
• Continually required to talk or hear

• While performing the duties of this job, the noise level is usually quiet

Ventajas:

• Salario competitivo por hora.
• Opciones de seguro médico, dental y oftalmológico.
• Tiempo libre y vacaciones pagadas.
• Opciones de planes de jubilación.
• Oportunidad de progresar dentro de la empresa.
• Formación en el puesto de trabajo y oportunidades de desarrollo.